EVENT DETAILS

Wednesday, October 21

8 a.m. - Noon

Board of Directors Meeting

Noon - 4:30 p.m.

Registration

1 - 1:30 p.m.

Opening Ceremony

1:30 - 2:30 p.m.

Keynote Presentation – Leading and Motivating in a Credit and Collection Environment
Presenter: Vilis Ozols, The Ozols Business GroupIn this motivational and content filled program you will get tools, tips and techniques to help you be more effective in your leadership role. Vilis will share wonderful anecdotes and memorable approaches to helping you deal with bad attitudes, adversity in the workplace and moving forward in today’s credit business environment.

2:30 - 3:15 p.m.

Benchmarking: Part I
Discussion Leaders: John Boettcher, CPBE, BC Services, Inc.; Phil Rosenthal, CPBE, Healthcare Associates, Inc.

MDHBA is examining the possibility of adding a benchmarking feature to its services. This could be a component of the Annual Conference, Institute, or a stand alone event. This two-part interactive session will help the association define its benchmarking effort and the best way in which to offer the service.

3:15 - 3:30 p.m.

Break/Exhibits

3:30 - 4:15 p.m.

Benchmarking: Part II
Discussion Leaders: John Boettcher, CPBE, BC Services, Inc.; Phil Rosenthal, CPBE, Healthcare Associates, Inc.

MDHBA is examining the possibility of adding a benchmarking feature to its services. This could be a component of the Annual Conference, Institute, or a stand alone event. This two-part interactive session will help the association define its benchmarking effort and the best way in which to offer the service.

5 - 6 p.m.

Hospitality Suite Hosted by MDHBA Chairman Roxie Kracl, CPBE

6 - 8 p.m.

Opening Reception – Outside on the Beach (weather permitting)

Thursday, October 22

8:30 a.m. - Noon

Registration

8:30 – 9 a.m.

Continental Breakfast

9 - 9:45 a.m.

Cell Phone and E-mail and Web Sites, Oh My!, Part I
Presenter: John Bedard, Jr., Bedard Law Group, PC

9:45 – 10:30 a.m.

Vendor Presentations & Exhibits/Break

10:30 – 11:15 a.m.

Cell Phone and E-mail and Web Sites, Oh My!, Part II
Presenter: John Bedard, Jr., Bedard Law Group, PC

11:15 a.m. – Noon

Roundtable Discussion

Facilitator: Terri Boettcher, BC Services, Inc.

Participants will take place in this rapid fire session where about 10 minutes will be devoted to each topic, including: Healthcare Challenges and Opportunities Under the Obama Administration; Scoring Analysis, and Benefits Administration.

5 - 6 p.m.

Hospitality Suite Hosted by MDHBA Chairman Roxie Kracl, CPBE

Friday, October 23

8:30 – Noon

Registration

8:30 – 9 a.m.

Continental Breakfast

9 - 9:45 a.m.

Effectively Serving a Culturally Diverse Clientele
Panelists: Jon Nixon, CPBE, CMRE Financial Services; Phil Rosenthal, CPBE, Healthcare Associates, Inc.

In today's collection environment, you need to be alert to differences in how your company approaches individuals from which it is trying to collect. These include language, social and other areas that can affect your ability to collect. Our panelists will share their insight on what an agency needs to do to serve an expanding and diverse clientele.

9:45 – 10:30 a.m.

Point/Counterpoint: The Pros and Cons of Using Overseas Collectors
Presenters: Eric Mock, CPBE, Medical Business Bureau; Scott Koenig, CPBE, KeyBridge Medical Revenue Management

Outsourcing call center functions has been widely discussed for many years. Presenters Eric D. Mock and Scott Koenig will discuss the pros and cons on various topics and issues of outsourcing call center functions. Topics will include quality assurance, productivity, cost savings, human resources. The answers to questions of what outsourcing can and cannot do for you will be found here.

10:30 -10:45 a.m.

Break

10:45 – 11:30 a.m.

CPAS What it Means for Your Clients and How to Prepare Them for Certification
Presenter: Terri Boettcher, BC Services, Inc.

The CPAS Program is a marketing and educational tool. Providing education for your clients can be a valuable asset, especially in the current changing Healthcare environment today. The CPAS credential program is designed to not only give your client current up-to-date information concerning Health care but also basic skills and recommendations to help them maximize recoveries in-house and working with their Agency. The following are results and immediate benefits for providers and agencies:

• You become the Industry expert in the eyes of your client
• You help your clients to understand new legislation or requirements
• You gain insight on your clients needs and opportunities for your agency
• You build or reinforce the provider agency relationship

11:30 a.m. - Noon

MDHBA Annual Business Meeting

Noon - 1 p.m.

Board of Directors Meeting

5:30 - 6:30 p.m.

Hospitality Suite Hosted by MDHBA Chairman Roxie Kracl, CPBE

6:30 - 9:30 p.m.

Reception, Silent Auction* & Awards Dinner

Don't forget to bring your contribution for this year's Silent Auction. Proceeds help to support MDHBA activities throughout the year.