Certified Patient Account Specialist (CPAS)
MDHBA’s CPAS certification is designed specifically for healthcare representatives who handle the responsibility for patient balance accounts. As healthcare collection professionals, MDHBA and its members understand that it’s hard to find training and education for this specific job function. CPAS provides educational material to help our members and their clients train their patient balance account representatives. The program also provides professional recognition for these representatives through CPAS certification. To receive the designation, candidates must be employed by a recognized healthcare/AR company or one of its clients and successfully complete an online exam. To help individuals prepare, MDHBA provides a study guide that is available for download on the association’s web site. An optional seminar is also available. Certification must be renewed every two years to maintain certified status.
To certify the first time you must pay the exam fee ($60 MDHBA Agency Members and their Clients/$85 Non-Member Agencies and their clients) and earn a passing grade (80%) on the CPAS test to earn your professional certification. Agency clients must provide the name and contact information for the referring agency. You must be employed by a collection agency or a client of a collection agency to take the exam. BEFORE signing on for the exam, we strongly encourage you to view and download the CPAS Study Guide. CPAS certificants must re-certify every two years. A shorter exam is offered for re-certification. The price to re-certify for employees of Agency Members and their clients is $25, while the fee for employees of non-member agencies and their clients is $55.
Exam Registration/Access Instructions: If you are logged into the MDHBA web site, please logout before registering for the exam. After selecting Register for CPAS Exam below, you will access a registration form. Complete and submit the form and your payment option. Once your form is received and processed (may take up to 48 hours) you (or the agency representative registering you to take the exam) will receive an e-mail from MDHBA with instructions for accessing the CPAS exam through our technology partner, ClassMarker, as well as login information for the students who will be taking the exam.
Because of our partnership with ClassMarker, you will now benefit from several enhanced exam features. These include immediate feedback on pass/fail, as well as the opportunity to review the questions you missed. Additionally, exam security has been enhanced because the system draws randomly from a pool of questions to create a unique exam each time it is taken. If you do not pass the exam, you are automatically scheduled to re-take the exam up to five times and DO NOT need to register again through the MDHBA web site. You simply login with your Student ID and Password to the ClassMarker site. Please call MDHBA if you have any questions.
You can login and download a PowerPoint presentation here that will help you prepare individuals for the CPAS exam.
MDHBA member agencies may request an Excel file of their current list of certified employees, along with expiration dates, by contacting the MDHBA office.)